Add call stack to InfoLog messages

The main communication channel for our ERP users in case we want to tell them something is via the InfoLog messages within Microsoft Dynamics AX. In case we get an error or a warning, the technical staff does not receive the details required to troubleshoot the issue much easier. In this post I would like to show you how to send the X++ or .Net CIL call stack to InfoLog messages.
Microsoft already has an article on this for AX 2009, but that was before the AX 2012 IL code execution for server-side code, so it needs slight adjustments.

https://blogs.msdn.microsoft.com/axsupport/2010/08/02/how-to-send-the-callstack-to-the-infolog/

My changes got the following improvements:

  • Can handle X++ and CIL execution.
  • Users only see the call stack when clicking the message line due to filling it with whitespace.
  • Specific users could be excluded from receiving the call stack, we are doing this for our service accounts such as the batch execution account. We are also excluding our eCommerce portal customers from seeing a call stack, which are the Claims-based users.
  • Current database server/name and user account is included in the message, in case we are storing the errors in the Event log and would like to know who had the problem.

Here is the example output:

call stack to InfoLog

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DAXRunBase / 2017-07-20 / AX 2012 / 0 Comments

Troubleshooting batch jobs in AX

If your batch jobs are seemingly not executing in Microsoft Dynamics AX, there could be a multitude of reasons. This guide will help with troubleshooting batch jobs in AX by listing the possible causes and providing solutions for each points.

Initial setup

It is important to define what is a batch job first:

A batch job is a process which will carry out specific tasks at a certain date and time running as a background process within the AX Application Object Server service.

We need to tell the system what is the process that we want execute, which consists of a Batch job as a header, and at least one Batch task which is the actual processes running. The batch jobs can be grouped together by their roles with the help of a Batch group. If none is provided, it would still classify as one called the “Empty batch group”.

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DAXRunBase / 2017-07-02 / AX 2012 / 1 Comment